Frequently Asked Questions

Everything you need to know about your TULIO shopping experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary cuts may vary slightly between collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments via Afterpay and Klarna.

Are your materials sustainably sourced?

TULIO is committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners annually.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.